Terms & Conditions

Coillabus EcoLuxury Guest Lodges: Conditions of Rental

We look forward to welcoming you to Coillabus for your special stay on Islay

Payment A minimum deposit of 30% min secures your booking and the balance is payable 8 weeks before arrival. Prices include VAT at the current rate * and are for exclusive use of one lodge sleeping 1-4 guests. In the high season usual start days are Friday, Saturday and Sunday according to availability. Payment can be by electronic bank transfer (BACS) or sterling cheque. We can also accept payment by Paypal for which a transaction fee will be payable.

Online Bookings

Online bookings remain provisional until confirmed in writing usually by means of a Booking Confirmation email.

While we will always endeavour to book you into your first choice of lodge we reserve the right if necessary to move your booking from your booked lodge to the alternative lodge for operational reasons. Please let us know if you have a strong preference for your chosen lodge.

Cancellation Policies

If you require to cancel a reservation for any reason we must be notified by email or telephone immediately.

In the event of a cancellation more than 8 weeks prior to arrival, the deposit payment is forfeit only if the property cannot be relet.

In the event of a cancellation less than 8 weeks prior to arrival the full payment will be forfeit  only if the property cannot be relet.

Special cancellation terms apply to cancellations due to Covid related travel restrictions where guests do not have adequate travel insurance. In the event of cancellation due to Covid related travel restrictions in the first instance we will be happy to move your booking without penalty and the rate for the new dates will apply.

Alternatively we can issue a voucher to the value of your payment which can be applied to a future booking or issue a refund to the value of your payment minus any banking or PayPal transaction charges.

Coillabus cannot be held responsible for non-arrivals due to ferry or flight disruption for whatever reason including adverse weather conditions or industrial action and no refunds can be given.

We advise guests to take out adequate travel insurance. In the event of a cancellation we will make every effort to re-let the booking and your balance payment or the relevant portion of it  will be reimbursed if we can relet the lodge for all or part of the cancelled let. Any necessary costs incurred including extra advertising and late booking discounts applied will be deducted from the refund.

Alternatively you can claim on your travel insurance if available.

Conditions of Rental.

Guests are asked to vacate the property by 10am on the day of departure and arrive no earlier than 4pm on day of arrival except by prior arrangement.

For the comfort of other guests and as part of our fire safety policy we operate a strict no smoking in the property.

The responsibility for personal property including vehicles is solely that of the guest/s.

The number of guests in a party must not exceed that previously agreed. When parties exceed 2 people the Extra Guest supplement must be selected on the online booking form.

Guests must not bring pets of any kind into the property except by prior arrangement and in the case of such arrangement our dog policy must be adhered to.

The property must be respected and looked after during any stay and left in a clean and tidy condition.

All damage/losses/breakages incurred at the property, or to the furnishings, must be reported and paid for prior to departure.

The owners or their representatives shall be allowed access to the property during the rental for all reasonable purposes - notice will be given whenever possible.

The owners shall not be held responsible or liable for any accident, loss or mishap to any persons or property whilst using the premises, or for any illness or injury arising from any cause whatsoever.  

We make every effort to provide facilities such as telephone, broadband connection, television, sauna and a functional  'star tub' outdoor bath however  in the case of disruption to any of these services the owners will make every effort to reinstate them but in an island context it is understood that delays are sometimes inevitable and no reimbursement will be made for loss of these services.

The acceptance of your reservation confirms your acceptance of the above terms & conditions, payment, and cancellation policy. This is a legal agreement which is binding.

*VAT is included at the current rate. In the event of a rise in the VAT rate we reserve the right to make a corresponding charge however as the business absorbs the VAT payable on your tariff  a reduction in the rate of VAT will not reduce the cost of your stay.

 

Email stay@coillabus.com or tel 07824 567435 for any queries. Availability is always up to date on our online booking system here.

Look out for special offers in our news panel.